FAQs

Frequently Asked Questions

Everything you need to know about Unjellic.

Our jewellery
All Unjellic pieces are crafted from 925 sterling silver — 92.5% pure silver — set with AAA-grade cubic zirconia stones. The metal is hypoallergenic, tarnish-resistant, and built for everyday wear.
Yes. 925 sterling silver is hypoallergenic and nickel-free, making it safe for daily wear even on sensitive skin.
Keep it away from perfume, lotion, and harsh chemicals. Remove it before swimming, bathing, or workouts. Store it somewhere dry when not wearing it. A quick wipe with a soft cloth keeps it looking new — that's genuinely all it needs. Visit our Jewellery Care Guide for more tips.
Yes. We specialise in personalised pieces — initials, names, dates. WhatsApp us at +91 9140909101 to discuss what you have in mind.
Shipping & delivery — India
Standard shipping is free on all prepaid orders. Cash on Delivery (COD) is available for ₹49, subject to availability at your pincode. Express shipping, with faster dispatch priority, is ₹300.
Every order is made and dispatched in 1–2 business days and arrives in 3–5 business days after that, so most orders reach you in 4–6 business days in total. You'll receive a tracking link as soon as your order ships. Delivery can take longer during peak seasons and public holidays.
Yes. Every shipment includes tracking. Once dispatched, you'll receive an email with your tracking link. If you haven't received it within 3 business days, email us at support@unjellic.com.
Shipping & delivery — International
We ship to select international destinations. If your country isn't available at checkout, email us at support@unjellic.com before placing an order. See our full Shipping Information page for details.
Standard international shipping is free on eligible orders. Express international shipping, with priority handling and faster transit, is ₹2,000. Import duties, taxes, or customs fees charged by your country are the responsibility of the recipient and are not included in the shipping rate.
International orders typically arrive in 12–16 business days, depending on your location. Every international order ships with tracking, and you'll receive the link by email once it's dispatched. Customs clearance can add time and is outside our control.
Returns & refunds
We offer a 7-day hassle-free return and exchange window from the date of delivery, for items that arrive damaged, defective, or incorrectly sent. Items must be unworn and in their original packaging.
Email us at support@unjellic.com within 7 days of delivery with your order number, photos, and a brief description of the issue. We'll respond within 24 hours on business days and handle everything from there.
Once your return is approved, refunds are processed within 5–7 business days to your original payment method. You'll receive a confirmation email once initiated.
Orders & gifting
Yes. Every Unjellic order ships in our signature gift-ready packaging by default — no extra step needed. Add a personal note at checkout and we'll include it inside.
Yes. There's a note field at checkout. Write whatever you'd like and we'll include it with the order. If you need something specific, WhatsApp us at +91 9140909101.
Unjellic is an Indian jewellery brand founded in 2023. We ship to select countries around the world — but our heart is in Lucknow.

Still have a question? We're happy to help.

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