Refund and Returns Policy
Domestic
Our promise
Every piece that leaves our hands is made with care. If something arrives damaged, defective, or not as described, we will make it right no questions, no friction.
Returns & exchanges
We accept returns and exchanges within 7 days of delivery for items that are damaged, defective, or incorrectly sent. Please contact us at support@unjellic.com within this window with your order number and photos of the issue.
Items must be unworn and in their original packaging. Once approved, we will arrange a replacement or full refund whichever you prefer.
Refunds
Approved refunds are processed within 5–7 business days to your original payment method. You will receive a confirmation email once the refund has been initiated.
Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
Withdrawal period: The withdrawal period expires 14 days from the day you (or a third party you nominate) receive the last item of your order. If the withdrawal period ends on a weekend or public holiday, it is extended to the next working day.
How to exercise your right: You can initiate a return or cancellation directly from your order in your account, or by contacting us at support@unjellic.com . You will receive an automatic confirmation once your request is submitted.
Cancellations: If your order has not yet been fulfilled, you may cancel it directly from your account.
Refunds: We will reimburse all payments received from you, including standard delivery costs, no later than 14 days from the day we receive your withdrawal request. We may withhold the refund until we have received the returned goods.
Return shipping: We will cover the cost of return shipping.
Exceptions: The right of withdrawal does not apply to:
- Personalised or custom-made items
- Sealed goods which are not suitable for return due to health or hygiene reasons, once unsealed
Unboxing Video Policy (Mandatory for Missing or Damaged Items)
To help us investigate shipping-related issues fairly, an uninterrupted unboxing video is mandatory for claims involving:
- Missing products or accessories.
- Wrong items received.
- Damaged items on arrival.
- Empty or tampered packages.
The video must:
- Begin before opening the sealed outer package.
- Clearly show the shipping label and package condition.
- Continue without any cuts, pauses, or edits until all contents are fully removed.
Claims relating to missing items, incorrect items, damaged products, or empty packages submitted without a clear, continuous unboxing video may not be eligible for approval, as we are unable to verify such claims.
How to initiate a return
Email us at support@unjellic.com with your order number, a description of the issue, and clear photos. Our team will respond within 24 hours on business days and guide you through the process.
Questions?
We're always here. Reach us at support@unjellic.com — we typically respond the same day.